Back Office Gaming Support Specialist (Polish & English)

📍 Sofia, Bulgaria (Relocation Support Provided)

Join TELUS Digital and become part of a passionate Game Support Team delivering exceptional player experiences for global gaming brands.

We are currently looking for a Back Office Gaming Support Specialist with Polish and English to join our team in Sofia. If you are a gamer at heart, understand player communities, and want to support players behind the scenes — this role is for you.

About the Role

As a Back Office Gaming Support Specialist, you will assist players with issues they may encounter while interacting with the game. You will focus on delivering a seamless and positive player experience while working closely with internal teams to improve processes and communication.

This is a back-office support role based in Sofia, Bulgaria. Relocation assistance is available for candidates living outside Bulgaria.

A Typical Day Includes

• Assisting players with reported issues and game-related inquiries

• Providing solutions that ensure a smooth and enjoyable player experience

• Demonstrating empathy and understanding of the player mindset

• Escalating complex cases to the appropriate teams when necessary

• Gathering player feedback and communicating insights internally

• Contributing to process improvements within the Game Support Team

• Maintaining quality and productivity standards

What We Are Looking For

• Fluency in Polish (written and spoken)

• Good command of English

• Gaming experience — you understand gaming communities and player expectations

• Empathy and the ability to see issues from a player’s perspective

• Understanding of Player Support principles

• Strong communication and problem-solving skills

• Team-oriented mindset and willingness to contribute to overall success

What We Offer

• 24/7 flexible working hours

• Fully paid training

• Competitive salary

• Stable employment and career growth opportunities

• Health insurance

• 50+ flexible benefits and services to choose from

• Positive international work environment

• Ongoing support and learning opportunities

• Employee referral bonuses

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs

• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
  

At TELUS Digital, we care about our employees’ well-being, invest in their development, and encourage a fun, collaborative team culture.