Your tasks
Supports analyzing requirements, developing specifications and designing innovative solu-tions to business problems
Documents the technical requirements/as-built documentation
Maintains ServiceNow support processes and checks that all requests for support are dealt with according to agreed procedures
Development, configuration and improvement of workflows and processes
Performs day to day support, administration and maintenance of the ServiceNow platform
Manage upgrade planning and execution
Performs failure analysis and provides recommendations for continuous improvement
Investigates and resolves issues (2nd level support) including performance monitoring
Prioritizes and diagnoses incidents according to agreed procedures
Documents and closes resolved tickets according to agreed procedures
Escalates unresolved incidents
Provides "Go Live" support after introduction of new solutions
Uses his/her experience in ITIL processes to manage interfaces
Writes knowledge articles and supports end users by answering questions and providing basic training on applications, policies and procedures
Develops clear and concise technical and process documentation
Supports multiple projects simultaneously in a fast-paced environment
Works in an agile environment and is familiar with agile development methods
Ensures that implementations and ongoing services are delivered on time and meet client requirements
Supports projects by resolving fairly complex program problems
Supports internal service review meetings covering performance, quality aspects and processes
Provides training for the tool's functionalities in person and/or through other methods
Work closely with the SOM architects and development team to assist in the appropriate extension, integration or development of the platform
Hybrid mode of work
Requirements
Minimum 1+ year of ServiceNow administration experience
Qualified IT specialist (apprenticeship) or Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or another related field
ITSM experience and knowledge
Good understanding of ITIL
Good understanding of ITSM and related services
Fluent in English language skills (verbal & written)
CSA Certification
Good understanding of HRSD
Ask P&O related services in ServiceNow
Benefits
Annual Bonus, Holiday Bonus, Language Courses, Life insurance, Medical healthcare package, Pension Program (PPE), Professional Development, Sport Card, Work-life Balance, Working Internationally
Our offer
Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA. The ServiceNow Administrator is responsible for the designing, testing, implementing and maintaining IT and business solutions using the ServiceNow platform. This includes trouble-shooting, writing instructions and documentation, working with other technical and non-technical team members, as well as looking for ways to improve existing business processes and solu-tions. He/she will work with a team to manage the configuration, implementation and mainte-nance of multiple ServiceNow applications in a fast paced organization.
Contact
DB Schenker is acting as an Employment Agency in relation to this vacancy.