Internship - PMO/Business Experience Center Support Intern

Role and Responsibilities

• Preparation and operation of guided tours based on created showroom programs

• Everyday demo checks to ensure smooth showroom operation (including daily powering on and shutting down of the showroom).

• Ensure the correct operation of Showroom Infrastructure, Digital Signage software, SmartThings software and central control system

• Cooperation with Subject Matter Experts, 3rd parties for spotted issues resolution

• Creation and maintenance of showroom documentation and promotional videos

• Supporting implementation of new solutions in showroom in cooperation with BEC Project Manager, CoE and Subject Matter Experts

• Showroom Samples & Asset Management (Inventory/ Audits etc.)

• Supporting preparation of visits/visitors analysis, preparing reports, and recommending actions when presenting reports to leaders

• Supporting BEC Project Manager & Subject Matter Expert in planning and developing showroom strategy & innovations

• Deploy, test and upgrade software so that showroom works on latest SW versions 

• Showroom Systems & Infrastructure Management and Maintenance

• Coordinate process of Showroom Systems/infrastructure maintenance checks by Samsung and/or 3rd parties

• Supporting installation, implementation of new solutions in showroom

Skills and Qualifications

• Degree in Computer Science, Information Technology, Product Management, or a related field.

• Excellent fluency in English (both verbal and written) - conducting presentations in English in front of a multinational audience and preparing official technical documentation

• Effortless communication with different teams, project stakeholders as well as confidence in speaking in front of a larger audience

• Professional experience in IT product management and understanding of IT processes and services (technical and sales)

•  Ability to influence cross-functional teams, excellent work organization, communication, and management skills, 

• Dynamic person, not afraid of challenges, good team spirit

• Passion for technology and continuous improvement of supported products and solutions

• Technically oriented. Strong analytical, troubleshooting and problem solving skills

• Ability to work under pressure to meet deadlines

• Self-motivated, reliable, independent, and proactive in driving project success

• Presence at office 5 days a week

Nice to have

• Experience in working with B2B customers

• Knowledge of Samsung B2B product portfolio

• Knowledge of Mobile Device Management systems, mobile technologies (Android, iOS),

• Knowledge of Digital Signage solutions including databases, Web technologies, cloud solutions (AWS, Azure), REST API, etc.

• Experience in working with multicultural organizations

• Knowledge of IoT (Internet of Things) solutions

• Knowledge of AC solutions, Energy Savings Algorithms (HVAC, VRF)

• Experience working with Jira

We offer

• Team

o   Friendly working atmosphere

o   Opportunity to work on multiple projects

o   Working with the latest technologies on the market

o   Monthly integration budget

• Benefits

o   Unlimited free access to Copernicus Science Center for you and your friends

o   Possibility to test new Samsung products

• Location

o   Office in Warsaw Spire near the metro station